Refund policy

Returns, Refunds & Cancellations

Contact us within seven days of your receiving your product for returns and we will supply you with a returning number through emails at  infor@julestemaskincare.co.uk, or you can call us on +44(0) 7852 670890 between the hours of 11am – 6.00pm, Monday- Friday except Wednesday and Sunday

If you can post your package through recorded delivery for proof of postage, while we recommend that we receive goods in the original condition. We reserve the right to refuse or refund any damaged products.

Kindly use carrier that can trace your goods and are insured.

All refunds will be paid back into the card the used in the purchase of products while we ask you to allow 5 – 10 working days.

There will be no refunds for postage or courier only in situation where we have the wrong products and are damaged.

For all returns address:

Essense Aesthetic Beauty Clinic
90 Bexley Street
Windsor
Berkshire
SL4 5BX

For Exchange:

Return your product within 14 days of purchase stating that you would like an exchange and your reasons after if not retuned after 14 days it will not be accepted.

Cancellations:

To cancel any order email us at julestemaskincare@gmail.com. Include your reference order number from original purchase and indicate you would like to cancel and your reasons please. When you cancel, a confirmation email will be sent for confirmation and your goods will be dispatched as soon as possible.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.